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Order Inquiry Form on our Contact Us Page

Check Out Our various Flavor options

Frequently Asked Questions

  • We may sometimes be able to squeeze in a last minute request within the required 2 week lead time depending on the desired design and availability, but a 20% rush fee will incur.

    You can inquire through HERE, over email, or in person.

  • You can actually inquire through HERE, over email, or in person. An Inquiry is not considered an official order until a 50% nonrefundable deposit is made.

    We are able to finalize and process payments over the phone or in person.

  • The price of a custom cake will depend on the amount of servings/size(s) and design.

    For custom mini desserts we require a minimum of a dozen and at least 6 per design. Prices will vary depending on the amount of details. For custom macarons a minimum of one dozen per color is required.

    You can reach out to us through our contact page HERE,email, or in person to get a quote through

  • Feel free to browse our Instagram page to see some of our work or visit our bakery in person where we can show you a lot more pictures!

    If your heart is not set on a specific design, our talented staff will be more than happy to create something unique for your celebration based on the theme/details of your event.

  • In our store front we offer delicious gluten friendly macarons everyday but we also offer gluten friendly cakes/cupcakes upon request with a 2 week lead time minimum.

    We currently don't offer sugar free, vegan, or keto items.

    You can inquire through HERE, over email, or in person.

  • Once an order has been placed, cancellations or postponing is allowed up to 1 week prior to original pick up/delivery date.

    If you placed an order with us and would like to cancel/ postpone, please notify us at least 4 business days prior to your scheduled date for possible refund (please keep in mind that 50% deposit is nonrefundable but can be used as store credit).

  • Our cakes are made from scratch and typically consist of 3 layers of sponge with 2 layers of filling per tier ranging between 5”-6” in height.

    We use Swiss buttercream to cover all of our cakes , even our fondant decorated cakes have a layer of buttercream underneath.

    They are always freshly baked and never frozen!

    To best experience and enjoy our cakes, we recommend letting them come to room temperature (which can take between 30 minutes to 3 hours depending on the ambient temperature) since this will affect the texture and even taste.

  • Changes to an order including but not limited to postponing can be made up to a week prior to original fulfillment date.

    No changes can be made within the week of scheduled pick up/delivery.

    Canceling or postponing an order within 4 days will result in the forfeiture of the total amount paid.

  • Once an order has been picked up and signed for, it is considered “accepted” and becomes the sole responsibility of the customer once it leaves our shop.

    Refunds requested due to color shade, taste/ texture, or general decoration style/touch will not be honored once the dessert(s) has left the bakery, since flavor and texture is subjective.

    You may qualify for store credit if the product is brought back to us and the quality is determined to not meet our standard at the sole discretion of Sugar Mamas or if the wrong flavor was delivered.

    Please notify us immediately for either of these cases and return items within 24 hours of pick up (during business hours) and we will discuss refund options.

    Deposits are nonrefundable and any missed pick up or cancellation/postpone requests made the day before are not eligible for refund.

    Refunds will be given (minus the deposit) in the form of a check if the order does not meet your expectation. Any and all items being refunded must be forfeited upon pick up/delivery.

  • Some items must be stored in the fridge if they won't be consumed within 4 hours.

    These refrigerated items include:

    • Macarons

    • Cake

    • Brownies

    • Tarts

    • Cake shots

    • Pecan bars

    Other items that do best at room temperature include:

    • Cookies

    • Cake pops

    • Cupcakes

    Keep in mind that all desserts must be kept out of direct sunlight.

    However, we recommend serving and enjoying our cakes once they have come to room temperature since pulling them straight from the fridge will result in a firm texture. Once the cake has come to room temperature, the texture and flavor will become much more palatable and creamy.